India's Microfinance Mess

India's Microfinance Mess

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 SKS, one of India's largest microfinance organizations, recently posted profits up by 116 percent year-on-year (read: more than doubled), and also apparently held a secret board meeting over the weekend. You don’t need to be a Marxist to find a steep rise in profits disturbing for a bank which lost at least 17 of its clients to debt-driven suicide in the same quarter.

Yet the crisis in Andhra Pradesh is far bigger than SKS, and the five biggest MFIs — microfinance institutions — have realized this and collectively announced to restructure distressed loans. Finally. It took nearly two months of suicides, a heavy-handed regulatory clampdown and a media backlash to drive enough sense into the MFIs. The women’s Self-Help-Group movement is also pushing for better regulation. How did we get here in the first place?

The poor are prone to debt traps. We must be aware that suicide in India is already shockingly common among farmers. But many, if not most victims in Andhra Pradesh were small traders, not subsistence farmers, so we’re dealing with a new phenomenon here.

It is no surprise that highly-indebted microfinance borrowers can be driven into debt spirals towards MFIs under conditions of heavy marketing, misinformation, social pressure to join self-help groups, and the vagaries of economic life at the bottom of the social order. If one thing goes wrong (an illness, a crop loss), an apparently sensibly invested loan suddenly turns into an insurmountable debt burden. In reality, “India Shining” is home to some of the poorest people in the world. Some microfinanciers are apparently out of touch with this reality. Atul Takle of SKS went on the record telling the Associated Press, “I personally don’t think a person would take her life for 225 rupees ($5.08) a week.” But four out of five people in India live on less than 20 rupees a day (2007; latest figure I could find).

As the dust settles in Andhra Pradesh, I predict that all these causes will be found. Webs of reasons will account for each suicide and will lead to complex fault-finding discussions; but it was the debt that pushed the debtors over the edge. the same was the case for subprime borrowers in the USA who perhaps in some cases lost a job or fell ill, but never should have been granted the loan which brought them under an excessive debt burden in the first place (they were, however, lucky enough to find government assistance forthcoming).

Perverse incentives: life insurance and death bonuses. Evidence is that in AP the incentives at the micro level were geared toward pushing clients to their desperate measures. According to local newspaper reports, in one village a credit group kidnapped a borrower’s 10-year-old daughter to enforce repayment (according to other reports it was MFI employees); police had to intervene.

In many other cases, a government study found that MFI agents had urged non-performing clients to commit suicide; under the loan terms, borrowers’ debts were covered by insurance in case of death. Clearly these are unintended outcomes of schemes which sought to: (1) outsource repayment risk to client groups, thus getting altercations resolved within existing social networks, (2) protect families against debts incurred up by a deceased member. However, under heavy pressure for repayment, both schemes have taken A perverse (yet perhaps predictable) twist.

MFI employees are incentivized to facilitate full loan repayment, and therefore any defaulting client creates a hole in their paycheck. A 2005 CGAP survey found that 91 percent of microfinance banks had a staff incentive scheme in place. It also found that more profitable institutions were more likely to incentivize their staff.

In an incentivizing MFI, therefore, a satisfactory (average) employee would earn 55 percent on top of their fixed salary—a sizeable share which would be even higher for above-average loan officers. Most incentive schemes also pay out more for larger loans, encouraging agents to step up loan sizes over time.

When, as is now becoming evident in AP, the microfinance sector becomes saturated and clients overindebted, the performance-based part of MFI employees’ salary becomes threatened. AP last year was also hit by floods and then a particularly dry summer, putting many clients even in the non-farm sector under severe stress. These factors all raise financial pressure on MFI agents, which they pass onto their clients. A recent investigative report by the Indian Express, the best so far, paints a stark picture of the fear and loathing brewing in an Andhra village:

On October 4, unable to pay back the five loans she had taken, 23-year-old Bandaru Padma jumped into the village well along with her two children. “The total outstanding against her name was Rs 79,000," says Padma’s father Balaiya. "She had taken loans from Sharemicrofin, Spandana, SKS, Basix and L&T.”

An uneasy calm settles in the lane, broken by sobs in the background. “I don’t want my children to suffer because of the loans that I have taken which we are in no position to repay. Our maize crop did not yield as much as we had expected and now we do not have money to pay the weekly interests on loans,” says P. Satyamma, the most senior member of a SHG.

In the villages of Medak district, there is no sound as dreaded as that of a motorcycle in the morning. By the time the loan recovery agents reach the villages on their bikes, the men here would have left their homes in order to avoid meeting them. The women scamper for cover but have no choice but to meet them.

The recovery agents who are spreading terror in the villages are far from being the toughies they are made out to be. “They are mostly youngsters who apply for vacancies of ‘business developers’, ‘helpers’ and ‘assistants’ advertised by the MFIs. Once they get the job, they are assigned the task of recovery with a carrot-and-stick approach. There are incentives for maximum recoveries and threats of being fired for every bad loan. The MFIs make sure that the recovery agents assigned to one village hail from the nearby town and belong to a caste that is higher than those living in the village they have been assigned to,” explains a recovery manager of an MFI.

Add to this potent mixture the (usually compulsory) loan life insurance which has become common in Indian microfinance, and it is a small step for an unscrupulous (or financially cornered) loan officer to realize that a non-performing loan will become a fully repaid loan if the client happens to be dead. The life insurance thus becomes a death bonus.

If certain MFIs are now beginning to play the blame game, feigning innocence while pointing fingers at a few black sheep, they are stealing their way out of the responsibility for a system they helped to create. At fault are neither faceless market mechanisms (for microfinance in India is no real market), and neither are any individual MFIs—but rather the pervasive market logic governing the entire sector.

Animal Farm: The pigs take over and nothing changes. It’s not like nobody saw this whammy coming. Daniel Rozas’ lquestion from late 2009—“Is there a microfinance bubble in South India?”—resounds eerily now. At the time he found that “AP has more microfinance clients than any other country in the world except for Bangladesh; it shares the distinction as the most penetrated market in the world, on par with Bangladesh; and most disquieting, the state was already at 6 percent over-capacity a year ago.”

Understandably, he now wonders why his warnings were ignored. He sees a sector preoccupied with itself and ignoring ominous rumblings. But Rozas claims he is still hopeful, saying, “Disaster may yet be avoided.”

To me, the up to 60 deaths because of misguided lending are already a disaster. That’s why I’ve tried to divine the roots of the crisis here. In seeking an answer to the big “why?”, I’ve identified four clusters of causes. In a separate article, I pointed to macro-level causes: (1) that the drive for profitability among MFIs led to an overcharging of borrowers; (2) that the sector failed to regulate itself and the Indian government failed to regulate from above. In this article, I have discussed micro-level causes: (3) that the inherent debt dynamics of being poor in the presence of MFIs easily lead to overindebtedness; (4) that MFIs have created incentive structures which favor both coercion and suicide.

Microfinance set out with a goal similar to that of the pigs in George Orwell’s Animal Farm: to make everyone more equal. Right now in AP. it looks like microfinance has achieved the same result as the pigs in Orwell’s fable: to make some more equal than others. Some (a few borrowers and shareholders) prosper, while others fall deeper into debt.

Perhaps this crisis alone won’t convince supporters that microfinance should be abandoned. But it should at least prompt everyone to question the efficacy of microfinance at dually helping the poor and making a profit. There is a long-standing name for local oligopoly players who charge the poor high interest rates for the small loans they grant them, and occasionally use strong-arm tactics to ensure collect: moneylenders. I couldn’t put it any better than Sunil Nair’s opinion piece:

The point I am making is that microfinance is nothing new. It has existed for a long, long time. The workings have been exposed and outrage has piled up on the corporate ones only now when moneyed, educated, sophisticates have entered the fray with truck loads of money – from other banks and the public – and have stopped pretending that they are here for doing good.

Once we accept that microfinance like any other form of business has the aim of making money for its stakeholders, including the borrower, the bitterness goes away.

Of course it’s nothing new to say microfinance has come in and merely replaced the moneylenders—as the Wall Street Journal reported last year, it may even help the moneylenders—but the one big difference between MFIs and traditional moneylenders is that microfinance set out to make the world a better place, not just make a buck. Then, in recent years, the idea was tacked onto microfinance that it could, and then should, make a buck in achieving its goals.

The AP tragedy brings out harshly the tradeoffs involved. Far from bringing a better local financial environment, the drive for “sustainability”, “outreach” and “competition” can lead to suffering and harm for borrowers. Actually, we could have learned that from the moneylenders—who are profitable, reach even remote villages, and do compete —decades ago, without billions spent on pilot projects, start-up funding, academic research, backslapping conferences, and non-funding of other development efforts.

As yet, to me it’s unclear what role the Self-Help-Group model, which is prevalent in AP, could have played in this—exacerbating the debt crisis, or cushioning its effects? Also, it’s still too early to tell what effect regulation will have – bringing the sector under control, or just setting it back, or collapsing it entirely?

I have no doubt that the poor need financial services, like everyone else does. But, first, to a large extent, the poor already have loan sources; so if microfinance and moneylenders cause the same problems, why bother with microfinance? That’s a serious question for me.

Second, most poor people need anything but a loan. Probably they need a decent job, a safety net, and a savings account. Profit-driven microcredit companies don’t fit that picture. The poor are in no condition to take on debt, and it should not be the way we should continue envisioning their route towards development. We should learn this from the tragedy in AP, in order to prevent the next one.

This article is excerpted from “Andhra Pradesh’s Animal Farm: Debt traps, life insurance and death bonuses,” by Philip Mader. The article is available on the Web at the following link.)

Phil Mader is a doctoral fellow at the Max Planck Institute for the Study of Societies in Cologne, Germany. He studied economics and development at the universities of Sussex and Cambridge. He is studying the societal empowerment aspects of microfinance in developing countries.