Internet Company That Does Business With Hate Sites Alters Complaint Policies

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Cloudflare, a major content delivery network that has a variety of white supremacist websites as clients, has said it will change its policies to allow people to more safely lodge complaints about the material on the hate sites.

Cloudflare’s announcement comes on the heels of a ProPublica article detailing the company’s dealings with sites such as The Daily Stormer, a virulently racist neo-Nazi operation whose owner has promised to strike back at critics. The article revealed that Cloudflare’s standard arrangement with clients included passing along personal information of people who had complained to the company about The Daily Stormer and other sites.

In an interview, Cloudflare’s CEO, Matthew Prince, said the company would soon permit people in certain instances to complain anonymously and would be more selective in its decisions to share with its clients the personal information — names and email addresses, for instance — of people who reported objections.

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Cloudflare’s CEO, Matthew Prince

“We have to have ways for people to report that abuse and not have people feel they are being bullied or threatened,” he said.

Cloudflare, based in San Francisco, operates more than 100 data centers spread across the world, serving as a sort of middleman for websites — speeding up delivery of a site’s content and protecting it from several kinds of attacks. Cloudflare says that some 10 percent of web requests flow through its network.

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New America Media is partnering with the Documenting Hate Project, a collaborative of media outlets, civil rights groups and tech companies nationwide working to document the rise of hate crimes and incidents of bias or harassment in the United States since the 2016 election. If you have experienced or witnessed a hate crime or incident of bias or harassment, you can use this form to send information about the incident to the Documenting Hate Project. The form is not a report to law enforcement or any government agency. It will be used as part of a national database for use by journalists, researchers and civil rights organizations.